SxC Summit - Community Edition
The community way to customer success
For customer community and customer success professionals
31st March 2022, 10:00 AM (PST) - 4:00 PM (PST)
Why this day?
Customer communities are becoming the entry point for customer success
This paradigm shift from call and chat-based customer support to human-centric community-based customer success calls for discussions around the same
Kissflow thinks that there should be dedicated effort and so is the day
Event Agenda
10:00 AM ( PST ) - 11:00 AM ( PST )
How to drive engagements in customer communities?
11:00 AM ( PST ) - 12:00 PM ( PST )
Converting customers into loyal brand advocates.
12:00 PM ( PST ) - 01:00 PM ( PST )
Content strategies in a customer community.
01:00 PM ( PST ) - 02:00 PM ( PST )
Measuring success metrics in a customer community.
02:00 PM ( PST ) - 03:00 PM ( PST )
How to manage multi-product SaaS customer communities?
03:00 PM ( PST ) - 04:00 PM ( PST )
Is customer success going towards Community-First approach?
Panelists
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Nicky Taylor
Community Manager
Tech Circus
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Chuks Ododo
Community Connecting Manager
DataKirk SCIO
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Drew Kreiger
Sr. Community Manager
StreamSets Inc.
-
Anirban Dutta
Community Manager
Gainsight
-
Liz Schmidt
Sr. Community Manager
Adobe
-
Nick Sayce
Director of Community
Matillion
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Arielle Nissenblatt
Community Manager
SquadCast.fm
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Jenifer De Figueiredo
Community Manager
Iterative.ai
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Navira Abbasi
Manager of Community Strategic Growth
TigerGraph
-
Ibad Rehman
Community Manager
Convesio
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Dani Weinstein
Community Builder, Strategist & Leader
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Marjorie Anderson
Founder / Community Advisor
Community by Association, LLC
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Helga Marie Auran
Head of Customer Communication & Engagement
Visma
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Akshay Mandliya
Community Lead
Datacode.in
-
William Machin
Team Lead, Community Management
Alteryx
-
Matt Lawson
Manager, Online Communities
Genesys
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Arun Teja Godavarthi
Community Manager
Google Developers
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Christopher Detzel
Director of Customer Community
Reltio
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Ewa Magiera
Community Manager
YunoJuno
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Ashleigh A Brookshaw
Customer Experience and Community
NICE CXone
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Mary Green
Director of community marketing
Crowdvocate
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Tirza Austin
Sr.Manager, Online Community
American Society of Civil Engineers
-
Laura Holton
Community Lead
Atlassian Community
Moderators
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Todd Nilson
Owner, Digital Strategist
Clocktower Advisors
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Jeffrey Roe
Community Manager
Brightcove
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Jephtah Abu
Community Consultant
Meritas
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Gwendolyn Evans
Sr. Digital Community Manager
Wyze
-
Iryna Charkashyna
Manager, Front End Development, Community Platforms
Palo Alto Networks
-
Ana Flavia Silva
Community Manager
Morning Brew
Book ticket
Get a full-day pass for all 6 panels, including recordings.
Free
Tickets
A few lucky attendees will receive copies of
The Business of Belonging
Become a sponsor
Reach out for benefits
Sponsor
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